We would like to inform you about our general terms and conditions, which determine how we process and pay for your purchases. Our ibizarituals.com website offers "Ibiza Rituals Articles" for sale.

Contract formation and delivery of ordered items
1.1 For orders placed online on ibizarituals.com, we offer multilingual invoices. When you order Ibiza Rituals Articles, your contract is with “Ibiza Rituals Nederland”

1.2 By clicking "Buy Now", you place a binding order for the items placed in the shopping cart. As soon as you have placed it, we will immediately send an email confirmation of the order. This confirms that we have received the order, but is not yet an acceptance. A binding contract is established when the items have been paid for and shipped.

1.3 If you have placed an order at the checkout, you will receive an order receipt. This is part of the purchase contract. You will be informed of the full amount to be paid at checkout before placing the order.

1.4 You agree to the transfer of claims from the seller for payment of the purchase price to third parties, in particular to “Ibiza Rituals Nederland”

1.5 In the event that an item you have ordered is not available, we will let you know as soon as possible. If the payment has already been made, we will refund the amount without undue delay via your chosen payment method.

1.6 We do not accept any risk of having to purchase ordered goods elsewhere. We are obliged to deliver from our available stock and from the stock that we have ordered from our suppliers. When delivery times are expressed in working days, a working day means all days between Monday and Friday, but no public holidays.

1.7 We will inform you of the expected delivery time on each item page and immediately before you place a “pre-order”. A deposit may be required.

Legal cancellation right
When you buy a product from ibizarituals.com you have a legal right of cancellation: the first thing you should know is that if you decide to return goods, you can use the return label included with your order.

Information about the legal right of cancellation
You have the right to cancel your contract with us within 14 days without giving any reason. The cancellation period expires 14 days from the day on which you receive the last item in your order.

To exercise the legal right of cancellation, you must notify us by contacting us by email. To meet the cancellation deadline, you must notify us in good time before the cancellation period has expired.

What happens after you tell us you want to cancel?
If you cancel the contract under the legal right of cancellation, we will refund any payments you have received, without undue delay and in any case no later than 14 days from the day we were informed of your decision to cancel.

We will make such a refund with the same payment method with which you made the original transaction, unless expressly agreed otherwise. We may withhold reimbursement until the goods have been returned.

Items should be returned without undue delay, and in any case no later than 14 days from the day of cancellation. The shipping costs for the return shipment are for your own account.

You are only obliged to reimburse any depreciation of returned items if the depreciation is due to any improper handling of the item or items after a thorough investigation of their condition, properties and function.

Cancellation form
If you wish to cancel the contract, please send us an email with the following required information.

Subject: Cancellation / For the next article / The following articles:
- Ordered on (date) & received on (date)
- Your name, full address and contact details
- Date of cancellation
The cancellation right expires prematurely for agreements that are not suitable for return due to damage and hygiene reasons.

Defect of articles
Please contact us if an item purchased on our website is defective or damaged. Nothing in these terms will affect your legal rights.

For questions and / or comments, please contact our support team via email.  

Our company details:
General email address: support@ibizarituals.com
Customer Support Nederland
Oirschotsebaan 15A
5062 TE, Oisterwijk

Customer Support España
Carrer Toledo 25
3509, Alacant